Questions, answered

Orders can be changed within an hour of being placed. After that they are with the courier — the quickest route is to exchange the piece once it arrives.

A tracking link is sent by SMS and email when your order leaves us. Delivery takes 1–2 working days inside Dhaka and 3–5 days elsewhere in Bangladesh.

No. Guest checkout is always available, and you can save your details for next time afterwards if you like.

Every product page has a fit note and a size guide for that type of piece, with body and garment measurements in centimetres and inches.

For relaxed shapes, take your usual size. For fitted kameez, size up. Sarees and jewellery are one size, and each product page notes anything unusual about its fit.

Hand wash cold, separately for the first few washes. Dry in the shade, inside out, and iron while slightly damp.

Dry clean only. Store folded in muslin rather than plastic, and refold every few months so the creases don’t set. Our journal has a short guide.

Keep it away from perfume and water, wipe it with a soft dry cloth after wear and store it in its pouch.

Yes — unworn pieces can be exchanged for another size or item within 7 days of delivery, with tags attached.

If a piece arrives damaged or isn’t what you ordered, we refund it in full — to bKash, Nagad or your card within 3 working days of receiving it back.

Not yet. This is a storefront prototype: products, prices and policies are illustrative, no payments are taken and no orders, messages or accounts are created.